Our Frequently Asked Questions What To Know Before Your Wine Tour

Why choose Lust 4 Luxury Tours?
  • We guarantee a private experience for our small and large groups. Each custom tour is carefully crafted and personalized to suit your tastes.
  • We are 100% custom; our guests always get to choose the wineries, cideries, distilleries, breweries and restaurant included in their itinerary.
  • You are supporting a local boutique female owned business. Stacey Lust, owner/operator of Lust 4 Luxury Tours will great you with a smile every tour.
  • Mrs. Lust works with every guest from the time of inquiry until the end of a tour ensuring exceptional service throughout.
  • You will have a beautiful and immaculate Mercedes-Benz AMG SUV to enjoy your Private Custom Wine Tour. Please note our SUV is limited to 6 Guests. We provide alternative transportation for larger group bookings.
  • You will have an amazing, carefree day while learning fun information, local history, and wine knowledge specific to the Wine Region you choose to explore.
  • You won’t wait for random people during your Private Custom Wine Tour. Nor will you be expected to extend your day to pick up and drop off other tour guests during your special day.
  • We deliver a private luxury experience that is unique to our guest’s requests, we are quality over quantity.
  • We are the #1 West Kelowna Tour, as voted by Trip Advisor users. 
  • We donate $5.00 from every tour to a local charity at the end of the year. Feel free to reach out with any questions you have.
  • We're here to ensure you have the best Wine Tour experience in Kelowna and the Okanagan Valley.
Lust 4 Luxury VIP Rewards Program

Enjoy the finer things in life and get rewarded with the Lust 4 Luxury Rewards Program. Join here!

VIP Rewards include:

  • Special Tuesday rates
  • 10% off for return guests
  • 15% off for referrals
  • 15% off 3-day bookings
  • 1 bottle of complimentary wine for Anniversary, Birthday or Bachelorette/Bachelor Celebrations

VIP Rewards cannot be combined, one VIP Reward code is eligible per booking. If multiple VIP Rewards are applied at the time of purchase, additional charges may apply.

What time does the tour start and end?
  • Start Time: an itinarary is created just for your group, your start time will depend on your pick-up location, the wineries you choose and desired tour. If your group prefers to have lunch before the tour, we can arrange the pickup time after lunch. Please let us know if you have an arrival time we need to work around, or if you prefer to start after lunch and we will adjust your start time accordingly. 
  • End Time: varies but can be between 3:30 - 6:00pm depending on the tour options and your drop off location. As a result of travel time, tours in the south including Penticton, Naramata, Okanagan Falls, Osoyoos & Oliver typically end after 5:00pm. Your custom itinerary will be sent to your group prior to the tour date noting all times.
  • The time spent at each winery is in accordance with the venues individual reservation policy. We plan each custom itinerary carefully to ensure our guests have a pleasant experience and enough time to enjoy at each planned stop.
What time will I be picked up?

  • Pick-up times vary by group and a reminder confirmation is sent by 6pm the day before the tour, by text message or by email. If you have not received an email or text message with your Custom Itinerary, please notify us immediately at 778-821-2771.

  • Tours that include 5 wineries and lunch require an earlier pick up time between 9-10am depending on your accommodations and the wine region you chose.

  • Tours that include 4 wineries and lunch usually start around 10-10:30am depending on your accommodations and the wine region you chose.

 

Where do you pick us up?
  • We offer complementary pick-up and drop off to several hotels, B&B’s, Airbnb’s, and private residences throughout Kelowna, West Kelowna, and Peachland. We want our guests to enjoy the experience and be safe at the same time, no centralized meeting location required.
  • Although we strive to cover all grounds, there are areas that are considered outside of our pick-up zone. If your address does not fall within the city centers of Kelowna, West Kelowna or Peachland, please inquire before booking as additional fees may apply.
  • By offering 100% Private Custom Tours, you won’t have to wait for other guests to get dropped off first.

Your Guide will collect you at the front doors of the location provided upon booking. A text message will be sent to the number provided so you aren't waiting or rushed. Please contact us immediately at 1-778-821-2771 if you foresee any complications. 

Are there any additional fees?
  • Although we strive to cover all grounds, there are areas that are considered outside our pick-up zone. If you are unsure about your pick-up area, please inquire before booking to confirm if additional fees apply. 
  • Additional Winery Experiences can be arranged for your group as available and for an additional fee. Please ask us about adding an experience to your Private Custom Wine Tour. 
Do we offer private tours for larger groups?
  • Yes, we offer private tours accommodating large groups year-round. Subject to availability, please contact us directly to discus availability and to book your large party tour. 
Which wineries are included in the tour?
  • We would love to include the wineries your group is interested in visiting. To do this, we ask that you share the selection of wineries you would like to visit upon booking or as soon as possible. Wineries are selected based on the size and nature of the reservation, winery availability, holidays, special events, and other factors.
  • Our excursions feature visits to 4-5 wineries and have the option to include additional facility tours and enhanced tasting experiences. Please inquire about additional winery experiences if this is something your group is interested in. The number of wineries your group will visit will depend on the start time, wine region and availability.  
Are the tasting fees included?
  • Yes, most tasting fees are included in the advertised tour price. However, there are select wineries where the tasting fee is not covered. If your group has selected a winery that is not included, we will inform you prior to booking your reservation so you can choose to include the winery or simply select another winery that is included.
  • Additional tasting fees can be applied to the secure Credit Card used to book your tour or a direct booking link can be created and sent to you for easy payment. Options will be discussed prior to. 
How many wineries do we visit?
  • Your group is guaranteed to visit 4 wineries of your choosing. To visit 5 wineries during a tour, one of the 5 wineries will be selected by the tour operator and will be based on the winery’s hours of operation. An earlier start is required to visit 5 wineries/venues.
What is the Cancellation Policy?

CANCELLATION & REFUND POLICY

Private tours require advance planning and involve reservations, scheduling, transportation, winery appointments, and other arrangements made specifically for each group.

Once a reservation is confirmed, the tour date is reserved exclusively for the booking party and may no longer be available to other guests.

Cancellation Schedule

Full Refund:

Cancellations received 14 days or more before the scheduled tour date are eligible for a full refund, subject to any non-refundable amounts expressly identified in these Terms and Conditions.

50% Refund:
Cancellations received 8–13 days before the scheduled tour date are eligible for a 50% refund.

Less Than 7 Days:
Cancellations received less than 7 days before the scheduled tour date are non-refundable and the full tour charge applies.

8% Service Fee:
The 8% service fee is non-refundable on all cancellations, regardless of when the cancellation occurs, except where a refund of the fee is required by applicable law.

Additional Cancellation Terms

No-shows and same-day cancellations are fully non-refundable.

A guest’s inability or decision to travel to the Okanagan does not automatically qualify for an exception to the cancellation policy.

This includes, without limitation:

  • Cancelled or delayed flights
  • Missed flights or connections
  • Airline schedule changes
  • Airport disruptions
  • Cancelled accommodations
  • Changes to personal travel plans
  • Highway closures or road conditions affecting the guest’s chosen route
  • Wildfire smoke
  • Wildfire activity
  • Weather conditions
  • Personal emergencies
  • Transportation difficulties
  • Changes in group plans
  • Illness or injury, except where a different result is required by applicable law

Guests who are concerned about potential travel disruptions are strongly encouraged to obtain travel insurance that specifically covers their circumstances.

Refunds, where applicable, will be processed to the original method of payment. Processing times may vary depending on the financial institution or payment provider.

REBOOKING

Although cancellations within the non-refundable period are not eligible for a refund, Lust 4 Luxury Tours may, at its discretion, offer a guest the opportunity to reschedule or rebook the tour for another available date.

Any rebooking is subject to availability, winery availability, pricing, seasonal operations, and any applicable difference in tour pricing.

A rebooking offered as a goodwill accommodation does not amend or waive the cancellation policy for future bookings. This is at the discretion of Lust 4 Luxury Tours and is determined on a case-by-case basis.

Liability?
  • Lust 4 Luxury Tours shall be held harmless and not liable for any direct, indirect, incidental, special or consequential damages or loss of any kind whatsoever. By making a reservation with Lust 4 Luxury Tours, you agree to these terms.
Vehicle used for wine tours?
  • We are proud to offer our small groups a one-of-a-kind luxury experience, your encouraged to sit back, relax and enjoy the adventure from start to finish. Our Mercedes-Benz AMG SUV features leather seating, moonroofs, bluetooth and individual climate control delivering comfort and style to every guest.
  • Our larger passenger vehicles accommodate large private groups, please inquire for details.
  • Vehicles and operators are subject to change without notice to meet operating requirements.  
Is Lunch included in the tour price?
  • Lunch is not included in the tour price. Upon booking a tour and requesting a lunch reservation, Lust 4 Luxury Tours will coordinate all reservations. We will make every effort to accommodate your groups lunch and winery requests.
  • Please have your groups requests in as soon as possible, winery and lunch reservations fill up fast. Requests made by the group are welcome but are not guaranteed. Please note that we are not responsible for communicating food allergies or dietary restrictions, please inform the restaurant of any concerns upon arrival. All payments are made directly to the restaurant. 
Which tours include the experience, vineyard and/or winery facility tour?
  • There are several wineries that offer Cellar Tours and Experience Tours that often involve a paired tasting with a selection of meats and cheeses. We offer these options for tours of Lake Country, Kelowna, West Kelowna, Summerland, Penticton/Naramata, Okanagan Falls, Oliver and Osoyoos. Tours will be selected based on group requests, group size, season, and availability. Please contact us to discuss options and additional fees. 
What is the minimum and maximum group size?
  • Lust 4 Luxury Tours specialize in Private Custom Luxury experiences. We provide private intimate tours for small and larger groups. Please inquire about groups over six.
What should I bring on the tour?
  • We encourage all our guests to come prepared with 2 pieces of ID, including one piece of Photo ID.
  • Please consider the type of tour your group has planned and dress for personal comfort head to toe. Sunglasses can be considered a necessity as you will want to enjoy every viewpoint the Okanagan has to offer.
  • You won't require a cell phone or camera to capture all your fun along the way, we have the latest technology to do that for you as you wish throughout the day. We send our valued guests a link to access all their photos at the end of the day. 
How can I enhance the tasting experience? ​
  • Tasting wine is a sensory experience involving the sense of smell. Perfume and cologne can have an adverse effect on you and the people around you during the shared tasting experience. We ask that you please refrain from wearing perfume and cologne, and other heavy scents when embarking on your wine tour.
  • It is also important to note that lip gloss and lipstick can have a detrimental effect on your tasting experience. Gum and the like may also distort the flavour of the wine you are about to taste, save this treat for the end!  
Can I book a Bachelorette, Bachelor or Themed Wine Tour?
  • L4L welcomes all themed groups and party events, be it a personal or professional occasion that is bringing the group together leave the planning to us. It is important to note that several venues do not permit bachelorette groups, therefore, we will do our best to work with the ones that do to ensure it’s a great day for everyone.

Please contact us with any feedback or questions with regards to this matter.

How can I pay?
  • Please use the secure on-line booking method when paying for your tour, our site currently accepts VISA & MASTERCARD. If you prefer to pay with PayPal or wish to send an E-Transfer, please contact us directly to set this up. All large group bookings must contact us to discuss availability prior to making an online reservation. 

(Personal cheques are not accepted)

How long is Lunch?
  • Your group has 1.5 hours to enjoy a relaxed lunch experience before being whisked away to the next winery destination. Your guide will keep you informed with regards to timing and your next planned stop to ensure your group enjoys each winery visit.
Who are the “Guests” on my tour?
  • Your Private Tour is exactly that, when your group of two or more book, the Mercedes-Benz AMG SUV or large passenger vehicle is reserved for you and your guests only.
How can I add one or more Guests to my private tour?
  • To ensure your group reservation is private, bookings cannot be accessed after the initial reservation is created. If you have additional guests that you want to add to your reservation after you have made the booking, please contact us or phone 778-821-2771.
  • You will speak with Stacey Lust and verify your group details. We will happily add the remaining guests to your party of up to six. Please note that we require prior notice to confirm our large passenger vehicles availability for groups over six and therefore may not be able to accommodate additional guests over this size. Additional fees may apply. 
When will the exact pick up time for my tour be confirmed?
  • Pickup times are confirmed by 6pm the day before the tour with a reminder text message or email (based on your preference selected or the guaranteed method of contacting our guests).
Can I purchase a Gift Certificate?
  • Yes, wine not treat someone special with a fabulous gift! We think wine tours make a perfect gift for any occasion. Contact us or phone 778-821-2771 to secure a Gift Certificate for any occasion. 
What if it’s raining?
  • Rain or shine bring on the wine, when it's raining, they are pouring! Wine tastings are typically held indoors within a tasting room, wine cellar, or under a covered patio. Lust 4 Luxury has your group covered, we provide our guests with complimentary umbrellas should the occasion arise. We offer door to door transportation as often as possible. Please dress for the weather we want you to enjoy your time with or without the sun. 
Can I bring my kids on the tour?
  • Yes! Lust 4 Luxury Tours can accommodate everyone in your group so long as they are legally allowed to sit in a seat without a safety/car seat. Per person pricing still applies to all guests. Please feel free to contact us to discuss the members in your group prior to booking. You can also include additional details about your guests in the comment section provided upon booking your tour. 
Can I bring my pet on the tour?
  • No, pets are not permitted on our tour excursions at this time. 
Do you offer a wheelchair accessible vehicle?
  • Our fleet does not include wheelchair-accessible vehicles; however, this maybe something we can arrange for your group. Please contact us directly to discuss possible options. 
Additional charges?
  • An additional $50.00 charge may automatically be applied to the card used to book the tour if your group is 30 minutes past the scheduled departure time.
  • A $100.00 charge may automatically be applied to the card used to book if your group is 60 minutes past the scheduled departure time.
  • Charges do not apply to events that are out of the groups control such as delays due to traffic. Charges apply to extended lunches and extended winery visits resulting in a later departure time. 
What if someone has mobility issues?
  • We will make every attempt to accomodate guests with mobility issues. If a group member has a walker and there are less then 6 guests the walker should fit in the SUV. Every effort is made to usher our guests to the nearest entry door at each venue. Please contact us to discuss your concerns. 
Want your kid's to have fun while you enjoy a Wine Tour?
  • If you'd like to arrange childcare so your children can have fun while you're enjoying your wine tour, The Rotary Centre for the Arts offers a wide range of art camps for kids and teens, each designed to spark creativity and build confidence and self-esteem. From single-day camps during the school year to multi-day summer camps and spring break experiences. Contact the RCA to find out how they can help keep your creative young ones entertained, engaged, and energized through a variety of artistic activities, including drama and theatre, music and dance, painting and sculpture, and more.

Contact the Community and Educational Programming Specialist, Andrew Stauffer, at [email protected] or call them at 250-717-5304

What is the Regions Average Temperature?
            
                                High | Low
Spring               24C/75F & 1C/34F                        
Summer            28C/82F & 8C/46F
Fall                   21C/70F & 1C/34F
Winter                9C/48F & -7C/19F

 

 

 

 
Disclaimer

Items left at a venue or inside the tour vehicle are the guest's responsibility to retrieve at their cost. Eating and drinking is prohibited inside the touring vehicle. Any soiling or excessive mess will result in a $500 charge to the card used to book the tour.