Frequently Asked Questions | Lust4Luxury

Why choose Lust 4 Luxury Tours?

We guarantee a private experience for our small and large groups. Each wine, spirit, cider or craft beer tour is carefully crafted and personalized to suit your tastes. Enjoy an intimate winery lunch during your tour. Our vehicles are detailed prior to each tour. Expect to be chauffeured along the countryside in a meticulously clean Mercedes Benz GL550 SUV or large passenger Sprinter Van. Our guests expect the best and we deliver the best!  

What time does the tour start and end?

Start Time: between 9:00 - 11:00am (depending on your pick-up location and desired tour) if your group is planning on having lunch before the tour we can arrange a later start time. Please let us know if this is something you prefer and we will adjust your start time. 

End Time: between 3:00 - 4:30pm (depending on tour options and drop off location) as a result of travel time, tours in the south including Naramata, Okanagan Falls, Osoyoos & Oliver may end after 5:00pm.          

What time will I be picked-up?

Pick up times vary by group and are confirmed by 6pm the day before the tour, by text message or by email

(based on preference selected or guaranteed method of contacting guest)

Where do you pick us up?

Unlike other tour operators Lust 4 Luxury Tours is pleased to offer complimentary pick-up and drop off to requested private and hotel addresses for our guest. If your private group includes multiple pick-up locations, we kindly ask that you are ready for your pickup 15 minutes prior to the departure time. Your Guide will collect you at the front doors of the location provided upon booking. Please contact us immediately at 1-778-821-2771 if you foresee any complications.

Do we offer private tours for larger groups?

Yes, we offer private tours accomodating large groups year round. Subject to availability, please contact us directly to book your large party. 

Which wineries are included in the tour?

Wineries are pre-selected based on the size and nature of reservations, winery availability, holidays, special events, and other factors. Our excursions feature visits to four or five wineries and have the option to include additional facility tours and enhanced tasting experiences upon booking. Please inquire about additional winery experiences if this is something your group is interested in. 

Are the tasting fees included?

No, tasting fees are not included in the tour price.  The wineries will waive the tasting fee upon purchase of wine. Tasting fees are between $3 to $15.00 should you decide not to purchase wine. 

Is Lunch included in the tour price?

Lunch is not included in the tour price. Upon booking a tour and requesting a lunch reservation, Lust 4 Luxury Tours will coordinate all reservations.  Please have requests in as soon as possible, reservations fill up fast. Requests made by the group are welcome but are not guaranteed. Please note that we are not responsible for communicating food allergies or dietary restrictions, please inform the restaurant of any concerns upon arrival. All payments are made directly to the restaurant. 

What is the minimum and maximum group size?

Lust 4 Luxury Tours specialize in private luxury-based experiences. We provide private intimate tours for small groups of up to six and larger groups of up to eleven. Our smaller group rates decrease when your group adds a 3rd, 4th, 5th or 6th guest to your private tour. Please inquire about groups over six in[email protected]

What should I bring on the tour?

We encourage all our guests to come prepared with 2 pieces of ID, including one piece of Photo ID. Please consider the type of tour your group has planned and dress for personal comfort head to toe. Sunglasses can be considered a necessity as you will want to enjoy every viewpoint the Okanagan has to offer. A cell phone or camera to capture all your fun along the way, although our guide will be more then happy to assist with this.

How can I enhance the tasting experience? ​

Tasting wine is a sensory experience involving the sense of smell. Perfume and cologne can have an adverse effect on you and the people around you during the shared tasting experience. We ask that you please refrain from wearing perfume and cologne, and other heavy scents when embarking on your wine tour. It is also important to note that lip gloss and lipstick can have a detrimental effect on your tasting experience. Gum and the like may also distort the flavour of the wine you are about to taste, save this treat for the end!  

Can I book a Bachelorette, Bachelor or Themed Wine Tour?

L4L welcomes all themed groups and party events, be it a personal or professional occasion that’s bringing the group together leave the planning to us. It’s important to note that several facilities do not permit bachelorette groups, therefore, we will do our best to work with the ones that do ensuring it’s a great day for everyone. We welcome your feedback or questions with regards to this matter [email protected]

How can I pay?

Please use the on-line booking method when paying for your tour, our site currently accepts VISA & MASTERCARD. If you prefer to pay with PayPal or wish to send an E-Transfer, please contact us directly to set this up. Personal cheques are not accepted.

How long is Lunch?

Groups typically spend an hour enjoying lunch before being whisked away to the next winery destination. Your guide will keep you informed with regards to timing and your next planned stop to ensure your group enjoys each winery visit. 

Who are the “Guests” on my tour?

Your Private tour is exactly that, when your group of 2 – 6 guests book, the Mercedes Benz is reserved for you and your guests only.

How can I add one or more Guests to my Private tour?

To ensure your group reservation is private, the tour is removed from the on-line booking platform after the initial reservation is created. If you have additional guests that you want to add to your reservation after you've made the booking, please contact [email protected] or phone 778-821-2771 to speak with admin and verify your group details. We will happily add the remaining guests to your party. Please note that we require prior notice for groups over six and therefore may not be able to accomodate groups over this size. 

When will the exact pick up time for my tour be confirmed?

Pick up times are confirmed by 6pm the day before the tour, by text message or by email (based on preference selected or guaranteed method of contacting guest).

What is the Cancellation Policy?

To guarantee an exceptional experience, Lust 4 Luxury Tours makes every effort to personalize your tour and secure your requested date and times. Many wineries only accept visitors by appointment; therefore, pre-booking and reservations are required. A refund is available within 14 days of booking, 50% will be refunded within 7-14 days and full charges apply within 7 days of a scheduled wine tour

Vehicle used for wine tours?

We are proud to offer our smaller groups a one of a kind luxury experience, we encouraged our guests to sit back, relax and enjoy the journey from start to finish. Our Mercedes Benz GL550 SUV features leather seating, moonroofs and individual climate control delivering comfort and style to every guest. Our Sprinter Van accommodates large private groups, please enquire. Vehicles and operators are subject to change without notice in order to meet operating requirements.  

Can I purchase a Gift Card?

Yes, wine not treat someone special with a fabulous gift! We think wine tours make a perfect gift for any occasion. We offer electronic gift cards which are available for purchase online, select BOOK and at the top left hand corner you will see a link for Gift Certificates. We are here to help, you can also email [email protected] for additional information and to purchase a GC.

What if it’s raining?

Rain or shine bring on the wine! We believe rain can make for the perfect wine tour experience. What is better than sipping vino and not missing out on a lake or golf day. In addition to this, wine tastings are typically held indoors within a tasting room, wine cellar, or under a covered patio. Lust 4 Luxury has your group covered, literally, we provide our guests with complimentary umbrellas should the occasion arise. Please dress for the weather we want you to enjoy your time with or without the sun. 

Can I bring my kids on the tour?

Yes! Lust 4 Luxury Tours can accommodate everyone in your group so long as they are legally allowed to sit in a seat without a safety/car seat. Per person pricing still applies to all guests. Please feel free to include additional details about your guests in the comment section provided upon booking your tour. 

Can I bring my pet on the tour?

No, pets are not permitted on our tour excursions at this time. 

Which tours include the experience, vineyard and/or winery facility tour?

There are a number of wineries that offer Cellar Tours and Experience Tours that often involve a paired tasting with a selection of meats and cheeses. We offer these options for tours of West Kelowna, Lake Country, Summerland and Kelowna. Tours will be selected based on group requests, group size, season and availability. Please conatact us to discuss options and additional fees. 

Which accommodations are inside your pick-up zone?

Unlike many other tour companies, we offer complementary pick-up and drop off to several hotels, B&B’s, Airbnb’s, and private residences throughout Lake Country, Kelowna, West Kelowna, Peachland and Summerland. We want our guests to enjoy the experience and be safe at the same time, no centralized meeting location required. By offering 100% private tours we are less concerned about the pick-up location and focused on providing our guests with the best service possible. Although we strive to cover all grounds, there are areas that are considered outside our pick-up zone. If your address does not fall within the Cities listed above, please inquire before booking.

Do you offer a wheelchair accessible vehicle?

Unfortunately, our fleet does not include wheelchair-accessible vehicles. However, this maybe something we are able to offer our guests in the future.

What is the Regions Average Climate?
Average Temperature:
            
                                High | Low
Spring               24C/75F & 1C/34F                        
Summer            28C/82F & 8C/46F
Fall                   21C/70F & 1C/34F
Winter                9C/48F & -7C/19F